Shocking service

<p>Horrific service from MTN Beacon Bay Retail Park!! Endless struggle just to get answers about my phone which is the second one taken in which just keeps switching off for no reason and the only way to get it back on is to plug your charger in. Very inconvenient. This is the Sony Experia M5 which I upgraded to in December. Being the second phone I had to take in I would've expected the store to allow me to choose a completely new and different phone. My mom had the same problem, but she took hers in once and Cell C already allowed her to choose a new and different phone as there has been numerous problems with this specific model phone. I am still waiting for answers as all I got from the store was an sms to say your phone has been repaired and is ready to be collected after which I went in and complained again. I was told that the store would get back to me on Monday the 13th. Its the 15th today and I had to phone after them. Yet again no answers could be given and I was told they would call me back in 15minutes, this was at 11:23am and it is now 19:11. Highly disappointed in the cellphone network I once thought was the best! Shocking service!</p>