Shocking Service

<p>I called on 05th May 2016 to migrate my expired contract to prepaid and was told it would take 5 days. A retentions person contacted me and assured me all was in order. I called in on 16th May at 08h00 and spoke to Vellie who assured me my call had been escalated and gave reference number ***. By 17h00 on the same day nothing had happened so I called again and was cut off before obtaining the agents name. Again on 17th May at 08h00 I called and spoke to Xolelwa who again informed me my call had now been escalated and gave me a reference number ***. On 18th May 2016 I called at 07h47 yet again and spoke to Paul who was telling me he was going to escalate my call, I asked to rather speak to his manager, I was put on hold and got cut off yet again. I called back and asked directly to speak to a manager, and was put through to Mzamo who listened to my story and told me he would escalate the call immediatelly with reference number ***. I am hoping that this will be resolved in the next 24 hours as has been continually promised to me. This is absolutely shocking customer service and I believe that people should know this.</p>