shocking service

<p>I went in to one of MTN's local branches to do a transfer of ownership and an upgrade, almost everyday I communicated with one of the employees and everyday it was the same story over and over again: The claim is prosessing and we'll have an answer by tomorrow, its been 8 days and still nothing! The transfer is still not through, i still couldn't do the upgrade and I still don't have my phone! We have been with MTN for more than six years and this is the same thing over and over everytime we had to upgrade it is a lengthy process and pathetic service!! That being said the staff at the local branch was helpful, but whoever works with the claims and upgrades' services is absolutely shocking. It ended up with me cancelling everything and now I'm taking my business elsewhere.&nbsp;</p>