1 reviews | Active since Jun 2015
Shocking service
Where do I begin? I went in over a week ago to upgrade my account, which firstly took over 3 hours to do. I needed to do a sim swop as I lost the previous SIM card. I have been into the branch and have called numerous times, over a week later my SIM card is still not active! I have requested my debit order date to be changed to the 25th about 5 times and it's never been done. So with my upgrade, I requested to pay eft every month and not be debited which they confirmed has been done, i made payment on the 26 March for the next debit order yet received a sms this morning to say my account will be debited. I phoned mtn and they have told me that their systems are down and they can't help me ! I'm furious !
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the upgrade was done on the number ending with 7166 and we've also just now changed your payment method to EFT as requested.
However we can confirm that the SIM swap request has not been processed as yet. The request is still possibly in the queue for our dealer helpdesk team to process it accordingly.
We have now done a follow with the administrator that assisted with the upgrade and requested that he provide us with the new SIM card number in order for us to get the SIM swap processed ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We do see that the upgrade was done on the number ending with 7166 and we've also just now changed your payment method to EFT as requested.
However we can confirm that the SIM swap request has not been processed as yet. The request is still possibly in the queue for our dealer helpdesk team to process it accordingly.
We have now done a follow with the administrator that assisted with the upgrade and requested that he provide us with the new SIM card number in order for us to get the SIM swap processed ASAP.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,