Shocking Service

We app**** for a Samsung Galaxy up grade... Not only did we receive the device 8 days late, we are now without any signal / network coverage due to the sim swap but also the call centre just cuts you off and is laughing and having personal chats when answering the phone. <br> <br> When doing the sim swap, the consultant advised that the process would take 2 hrs. After about an hr a message was received on the old phone / sim that the sim swap was in progress. it is now 20 hrs later and there is still no network coverage on the new sim. <br> <br> The 808 number was called and we were advised to call ***. After being cut off by following the IVR 3 times. we called 808 again and was told that the activation's team do not work on the weekend. We requested a call out as the number is used as we are on business call out. After some discussion we were cut off (i certainly hope that call was recorded) . We tried to call the 808 number again... we did not even get to chat to a consultant... we got cut off, can only suspect they have the number now and they are not prepared to speak or assist us. We have been customers of MTN for more that 20 yrs and have more than 6 accounts with them. Is this servi