1 reviews | Active since Apr 2013
Shocking Service
On 16 Jan,I upgraded my data contract via MTN Direct. The Samsung Galaxy Tab A came on the 19th at 1245pm. After taking it to the office, I immediately saw that the box the was broken and the tablet cover had been opened. I immediately called MTN direct and was told to hand over the device at Morningside MTN Service Centre. I drove there same time and handed it over at 1355hrs. I advised Laleesha that the tablet had been returned. I called yesterday 22 Jan to check on the progress and she advised she can only send a replacement after the old one is returned from the service centre and the process takes 21 days.The rationale behind this didn't make sense hence I immediately exercised my 7day right to cancel the upgrade. This was a new contract with no device, so I had no choice. Why must I wait 21days for you to rectify YOUR MISTAKE? It was your blunder so why must a customer suffer? You should be embarrassed of yourselves. I knew Telkom was cheaper for the same device but I chose MTN out of loyalty because I have been a client for 7 years. I guess loyalty means nothing to you hence I will be getting the device from Telkom and won't renew my 2 contracts expiring in July 2016. Bye
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN Direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of MTN Direct division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
I was not happy by the way I was treated for a fault that was not mine. I have moved all my contract lines to Telkom except one that is expiring in May 2017. From a high of 7 contracts at one point, I am left with only one. Once that expires I won't have an account with MTN anymore. Your loss is another network's benefit.
I was not happy by the way I was treated for a fault that was not mine. I have moved all my contract lines to Telkom except one that is expiring in May 2017. From a high of 7 contracts at one point, I am left with only one. Once that expires I won't have an account with MTN anymore. Your loss is another network's benefit.