VF
Valencia F
1 reviews | Active since Jan 2016
22 Jan 2016, 06:49
Shocking service
I reported a ********** upgrade on my account on the November to ***** nothing was done, I contacted call centre I was advised ***** department does not take calls. I went to head office on the 05th of Jan 2016 I guy by the name of Boitumelo promised to assist me till to today my is being blocked every 2 weeks, I am getting messages saying I owe R13000.00 and every month since November MTN is been debiting the amount the amount of R13000.00 which I don't even have in my account. All I want I want is my query to resolved and closed. I would not recommend any 1 to use MTN the service is Appaulling.
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MTN South Africa's replyOfficial
22 Jan 2016, 11:33Hello Vfakude,
We are truly sorry for the inconvenienec caused and for the delay with the matter being resolved.
We have now perused your account and we can confirm that a credit of R13531.80 was allocated to the account on the 19th of January 2016. We can also confirm that the term date has been reversed.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenienec caused and for the delay with the matter being resolved.
We have now perused your account and we can confirm that a credit of R13531.80 was allocated to the account on the 19th of January 2016. We can also confirm that the term date has been reversed.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply22 Jan 2016, 11:33
Official
Hello Vfakude,
We are truly sorry for the inconvenienec caused and for the delay with the matter being resolved.
We have now perused your account and we can confirm that a credit of R13531.80 was allocated to the account on the 19th of January 2016. We can also confirm that the term date has been reversed.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenienec caused and for the delay with the matter being resolved.
We have now perused your account and we can confirm that a credit of R13531.80 was allocated to the account on the 19th of January 2016. We can also confirm that the term date has been reversed.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,