Shocking Service

Got my upgraded phone in Aug 2015, It was delivered but the wrong colour. I was promised they will collect the phone via the Courier! Full of promises, and NO ONE to date collected it. Was told to return the incorrect phone to a MTN Direct store ( Why must I when MTN made the stuff up). Was told by MTN, I can hand it in at a MTN store at Goldfields Mall ( was rejected because its not MTN Direct). It was now November 2015 and still no one collected the phone. I called every week, transferred from one person to another. Always an excuse and a promise to come back to me! No one ever did.<br> Took the phone to Bloem on 27 November 2015 at my own expense as I stay in welkom. Handed the phone in at Mimosa Mall (MTN). Was promised the upgrade will be cancelled!!!!! ( Dont forget it takes 2 to 3 weeks as per Mtn, thats the usual comment, more like months!!) Guess what??? It is still NOT CANCELLED!<br> I cannot get a new phone until the upgrade has been cancelled!!! Absolutely unprofessional service! Very disappointed!<br>