LF
Lynel F
1 reviews | Active since Apr 2013
11 Jan 2016, 21:14
Shocking Service
Have been a loyal customer for 20 years. Renewed my contract again in November 2015 whereby I received a new IPhone 6s. Problems occurred with the Touch Screen. I took the IPhone to Apple in East Gate for assistance. The Apple Technician advised that the Screen is faulty after attempting to reset it on factory settings. I was advised to take it back to MTN as the phone was 6 weeks old and deemed faulty. I took it to MTN on the 24 December and was advised that they will send my phone in for a warranty assessment. I had to make numerous calls to find out what is happening. The MTN consultant clearly advised that they do not accept comments or reports from Apple saying my phone is faulty. I am still waiting for an outcome, and still I have not received an outcome as yet. The service is shocking and the assistance is nothing to write home about. Request for escalation was also promised, but clearly this is not done. What other excuses, poor service and shocking customer service am I still going to receive?? All I get is excuse after excuse. MTN, you really need to invest in training for customer service with your personnel at your MTN shop in Mall At NewMarket
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Replies (1)
MTN South Africa's replyOfficial
12 Jan 2016, 16:01Hello Lynel,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply12 Jan 2016, 16:01
Official
Hello Lynel,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards
mike
REQ:***
Best regards,