SHOCKING SERVICE

Insurance claim logged on 18 December 2015. Reference number provided. You cannot reach the Insurance department. You hold on for hours and then get cut off! I've sent numerous emails to the insurance department and haven't received any reply. Went to MTN Boksburg who cannot assist me because they are a owner store. They also attempted to call MTN Insurance and Head Office and couldn't get hold of anyone to assist. I called the MTN call centre number and they cannot assist me, They referred me to MTN Head Office again ***) You hold on for 10 minutes and then get cut off! This is absolutely shocking service. I have not had a telephone for nearly 3 weeks. I have also spoken to Angelo at MTN Geroge 3 times where I handed the claim paperwork in. He keeps promising that the manager will call me back. NO FEEDBACK. I am absolutey fed up with this terrible service!!!