Shocking Service

If I could put negative stars - I would!! On 27 November I was engaged by online sales service to upgrade my phone - which I did. Delivery was supposed to take place next week. Today is 14th of January I still did not receive delivery. In the beginning of January my phone for ****** - I now I try to do SIM swap which apparently is not possible while upgrade is still in progress. I been to local store few times, logged a bunch on calls- no one can help or has any time estimates on resolution. I had this contact over 20 years with several numbers attached to it. Now I am looking for a new service provider!!! Olga ***