TF
Tracy F
1 reviews | Active since Nov 2015
23 Nov 2015, 13:20
Shocking service
Got a new phone, no discussion of changing the package. After my phone was cut off I called three times and eventually was told my contract was moved from Anytime 500 to Anytime 100. Over the past three weeks, I have called MTN numerous times, been back to Clearwater and they sent an email to actives the change...NOTHING!!! Today I again called and was told someone would get back to me by 1pm today....still nothing. I want my contract changed back the to the one I have had for the past four odd years, namely Anytime 500 with the additional 1 gig data. I want to pay mor, not less, yet nobody can assist me. The shop told me to equestrian the change via phone, today I get told to go back to the shop!!! nobody can assist and nobody knows what is going on.<br> <br> Can someone please call me and sort out my contract ASAP
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Replies (1)
MTN South Africa's replyOfficial
24 Nov 2015, 14:35Hello Tracy Feakes ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply24 Nov 2015, 14:35
Official
Hello Tracy Feakes ,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,