SHOCKING SERVICE

To say I am angry is an understatement!!! I have been a contract customer since 1997. Now they tell me because I am on the "old system" and haven't been migrated to the "new system" I cannot access any of the specials in the Yellow Trader. I also can not get a Samsung package with a watch. That is reserved for customers on the "new system". If that is how you treat loyal customers of 24 years, you don't deserve my business and I will go elsewhere. I also have a reference number from your pathetic retention department that said they would migrate me to the new system. I held on for over 20 minutes and the migration hasn't happened. Then Oakfields say they don't have stock of the phone I want and it will take a week to get. DISGUSTING!!!!