1 reviews | Active since Nov 2015
shocking service
UNBELIEVABLE that a customer has to wait 3 months for a new phone to come in, I was told 2 months ago the new SONY M5 was going to come in, I went it on the 30th of November 2015 was told by Bayside branch the phone WILL be in 1 November, NOW I get told only DEC, Ive explained my old sony due for upgrade is not working anymore and I NEED A PHONE. Now I must just sit and wait for MTN to one day decide to update software on the new Sony's so us as LONG PAYING CUSTOMERS must just wait. Absolute nonsense, Im still waiting for MTN after 2 months still no phone call to say anything about the phone. SHOCKING!!! WHEN IS THE SONY M5 COMING, OR MUST MY HUSBAND AND MY FAMILY CANCEL OUR CONTRACTS, THAT ARE WAY OVERDUE FOR OUR UPGRADE. every time this happens - SORT your business out!!!!
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a escalation has been sent to our inventory division for an urgent assistance with the below reference number.
REQ:*** .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that a escalation has been sent to our inventory division for an urgent assistance with the below reference number.
REQ:*** .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,