1 reviews | Active since Jan 2017

02 Nov 2015, 20:14

shocking service

I'm disgusted by what Jane did to me? The manner by which she tried to sell me MTN'S product I never said that I wanted to buy it. Jane said that she was going to email me the details and that it will cost me R39.99 per month and then said goodbye. That's when I shouted at her saying that I never agreed to that and that I didn't want anything from mtn as she tried to de***** me into signing up for something I did not. I asked to speak to a supervisor or team leader and then she hung up on me. I tried to call her back on the number she called me but it did not work. I did not get the email she promised which had all her details on it. I'm fuming and disgusted by that service and the manner by which they tried to hoodwink you into signing up for something you did not agree to

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 Nov 2015, 18:53
Official
Hello lisnne,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards
mike

Best regards,