Shocking service

On Sunday 20 September i upgraded my phone. A SIM swop was required, and i was informed that it would take between 4 and 24 hours to activate. On Monday evening i called the call centre to enquire why my sim had not been activated, and was told the activations department was already closed and i needed to call back the next day. On Tuesday morning i again called to call centre only to be told that they could not help me, and gave me the number of the sales direct to call. Again i had to make another call, only to be told that i needed to go back to the store where i did the upgrade. i was only able to get to the store at about 6.00pm that evening, and was told that i was not the only customer not be be activated. At this stage i had had enough and cancelled my upgrade, As i am out of contract i will now port to Vodacom after having been a loyal customer for over 20 years. This is not the first time i have had this problem.