DH
Darren H
1 reviews | Active since Sept 2015
03 Sept 2015, 12:46
Shocking service
MTN have failed to notify me that the phone i requested 11 days ago is not available. They were notified that i will be out of the country from Friday 4 September and would like it before that. Today, Thursday 3 September i call to ask whats going on and they tell me they don't have my phone in stock. No one even bothered to contact me.There was also no help to redress their poor service from their side.<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
16 Sept 2015, 14:24Hello DH123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
however we have checked and it shows there was an upgrade done on your number should you require further assistance on the matter please contact our customer care line 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
however we have checked and it shows there was an upgrade done on your number should you require further assistance on the matter please contact our customer care line 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,
MTN South Africa's reply16 Sept 2015, 14:24
Official
Hello DH123,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
however we have checked and it shows there was an upgrade done on your number should you require further assistance on the matter please contact our customer care line 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
however we have checked and it shows there was an upgrade done on your number should you require further assistance on the matter please contact our customer care line 808.
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,