Shocking service

My Iphone 5s was recently damaged and was sent in for a claim, the claim amounted to R6230.00 so an exchange unit was offered (Refurbished unit), Ms Refilwe mentioned to me that apple does not advise the unit to be repaired but they are willing to give me a Repaired unit and i mentioned this makes no sense!!<br> <br> Be they collected by iphone5s a call center agent advised me of the collection date and time which i agreed to and i also asked her what would be the process, she advised me that i would collect a new phone from the MTN store.<br> <br> I have now been giving the run around by Ms Sibeko, I do not appreciate the service i'm currently receiving.<br> <br> Regards