1 reviews | Active since Jan 2017
SHOCKING SERVICE 3 months wait for a Claim
<p>In October last year I started the process of trying to get a claim done with MTN the below was my experience step by step I will now be going to the SAPS to report them and get a ******** case against them for theft </p> <p> </p> <p>1. App**** for a claim end of October 2016 <br />2. Took them 2 months to get my claim lodged despite NUMERIOUS calls and emails back and forth<br />3. The excuse I got was that Autopage was taken ove by MTN - no excuse !<br />4. I have all the emails to back the above up with dates<br />5. The finially collected my phone is Decemeber 2 months later - I was told its now policy to collect phones you cannot drop them off anylonger</p> <p>6. December came and went January has come and gone.</p> <p>7. Finially late Decemebr I got someone to lok at and sort the claim out, I though thank goodness and thought that was the end of my troubles if I only knew better !!!<br /><br />8. Mid Jan I was told the claim was approved and I was to pay R150 excess which I did and was assured I could then pick my phone up !!<br /><br />9. Yesterday Saturday the 28th of Jan I got the below email:</p> <p>ood day Andrew</p> <p> </p> <p>I do apologize the day I was attempting to assist you when you could not obtain the autopage documents .</p> <p> </p> <p>I quoted you MTN excess instead of Autopage excess , I do apologize but as per your policy agreement with Autopage your excess should have been R1050 as you have already paid in R150 all that is outstanding is R900 .</p> <p> </p> <p>I am truly sorry .</p> <p> </p> <p>Please pay in excess and I can proceed with this claim .</p> <p> </p> <p>Also could you confirm do you still have the device with you or which store was it left at ?</p> <p> </p> <p>Thanks</p> <p> </p> <p><br />Best Regards,</p> <p>Lynette Pillay</p> <p>Claims Administrator - Volume Risk</p> <p>T+27 31 ********** F+27 31 ********** :: ********** :: ********** <p> </p> <p>As you can now imagine Im horrified as they not only messed up the excess but the clearly have no idea where my phone is or that they even collected it </p> <p> </p> <p>Im at a loss as to wht to do MTN or anyone for that matter should not be allowed to get away this BAD BAD servcie its shocking<br /><br />Andrew Parsons</p> <p> ********** 277</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Mike,
Id love to take your responce in good spirits BUT and please read below for proof, Im yet to recieve my broken handset back, due to incomptence on who evers part, I was promiced the device last week, tuesday we now 8 days later still no handset,
I will be canceling my MTN contract as soon as t expire along with all my company contract Blue turtke Technologis and will change to another Netwrok you guys have NO idea about customer servce !!!
Good afternoon Lynette
I hope you are well.
Could you please contact the repair centre and advise them in regards to the delivery of the device as this should have already been done.
Thank you very much.
Kind regards,
RUARK JEWELL
SOCIAL MEDIA BRAND AMBASSADOR
T ********** F ********** W www.pinnaclemarketing.co.za
81B Eden on Bay, Corner of Otto Du Plessis and Sir David Baird Drive,
Big Bay, 7441
NICHE PRODUCT OFFERINGS
This message and information contained in this message is confidential and is intended solely for the addressee. The information is private in nature and is subject to legal privilege. If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message or any file attached thereto. Such actions are prohibited and may be ********. If you have received this message in error, please notify us immediately and delete it and all copies from your system.
Whilst all reasonable steps are taken to ensure the accuracy and integrity of information transmitted electronically and to preserve the confidentiality thereof, Pinnacle Marketing (Pty) Ltd accepts no liability or responsibility whatsoever if information or data is, for whatsoever reason, incorrect, *******ed or does not reach its intended destination. Any opinion or advice to clients contained in this e-mail is to be read subject to the terms of our engagement. Pinnacle Marketing (Pty) Ltd is an authorized financial service provider FSP No 15017.
From: Andrew Parsons **********
Sent: Monday, 06 February 2017 12:51 PM
To: Ruark Jewell ********** /> Subject: Re: A.C.Parsons MTNLA **********
And still not phone………….its beyond a joke now all I can do is laugh at you lot
From: Ruark Jewell ********** /> Date: Tuesday 31 January 2017 at 8:32 AM
To: Andrew Parsons ********** /> Subject: A.C.Parsons MTNLA **********
Good morning Andrew
I hope you are well.
The manager at TT3 has confirmed with me that your device is at the JHB branch and they will be dispatching it today for you.
Kind regards,
RUARK JEWELL
SOCIAL MEDIA BRAND AMBASSADOR
Mike,
Id love to take your responce in good spirits BUT and please read below for proof, Im yet to recieve my broken handset back, due to incomptence on who evers part, I was promiced the device last week, tuesday we now 8 days later still no handset,
I will be canceling my MTN contract as soon as t expire along with all my company contract Blue turtke Technologis and will change to another Netwrok you guys have NO idea about customer servce !!!
Good afternoon Lynette
I hope you are well.
Could you please contact the repair centre and advise them in regards to the delivery of the device as this should have already been done.
Thank you very much.
Kind regards,
RUARK JEWELL
SOCIAL MEDIA BRAND AMBASSADOR
T ********** F ********** W www.pinnaclemarketing.co.za
81B Eden on Bay, Corner of Otto Du Plessis and Sir David Baird Drive,
Big Bay, 7441
NICHE PRODUCT OFFERINGS
This message and information contained in this message is confidential and is intended solely for the addressee. The information is private in nature and is subject to legal privilege. If you are not the intended recipient, you may not peruse, use, disseminate, distribute or copy this message or any file attached thereto. Such actions are prohibited and may be ********. If you have received this message in error, please notify us immediately and delete it and all copies from your system.
Whilst all reasonable steps are taken to ensure the accuracy and integrity of information transmitted electronically and to preserve the confidentiality thereof, Pinnacle Marketing (Pty) Ltd accepts no liability or responsibility whatsoever if information or data is, for whatsoever reason, incorrect, *******ed or does not reach its intended destination. Any opinion or advice to clients contained in this e-mail is to be read subject to the terms of our engagement. Pinnacle Marketing (Pty) Ltd is an authorized financial service provider FSP No 15017.
From: Andrew Parsons **********
Sent: Monday, 06 February 2017 12:51 PM
To: Ruark Jewell ********** /> Subject: Re: A.C.Parsons MTNLA **********
And still not phone………….its beyond a joke now all I can do is laugh at you lot
From: Ruark Jewell ********** /> Date: Tuesday 31 January 2017 at 8:32 AM
To: Andrew Parsons ********** /> Subject: A.C.Parsons MTNLA **********
Good morning Andrew
I hope you are well.
The manager at TT3 has confirmed with me that your device is at the JHB branch and they will be dispatching it today for you.
Kind regards,
RUARK JEWELL
SOCIAL MEDIA BRAND AMBASSADOR