Shocking Service

My Wife's contract was due for upgrade I went through to the MTN franchise Riverside Mall Vanderbijlpark and upgraded her contract to the below picture. This happened the 3rd September 2018.However when I requested the accessories as per the advertised promotion, Bianca Oosthuizen that works their advised me that this is only for the first 1000 customers.I went to the MTN franchise in VAAL MALL and the friendly ladies promptly advised me that this is not the case(because as they were talking to me the other ladies were upgrading the clients and giving them their welcome pack). I then contacted 5 different MTN shops and they also advised that this is a promotion and I am entitled to the welcome package and that the branch where I did the upgrade must give me my welcome package. I subsequently went back to them and was then told by Jacques Oosthuizen that they did not have any stock ant that the stock should arrive by the 25th September. However when I tried contacting him yesterday he refused to answer my calls.I went back to them this morning, to be told that they have no stock and have not received any stock from MTN. What is really upsetting me is the fact that nobody can give me a direct answer and everyone is blaming everybody else. And then they have the audacity to start laughing about my situation right in front of me.They think it is absolutely hilarious . I still have not receive any feedback as to when I will be receiving my free welcome pack. Samsung Note 9 Phone Number: ********** Model Number: SM-N960F Serial Number: RF8K71XBVCW Imei Number: ********** ********** 6 I am absolutely appalled at the shocking service I have received!!! And I am currently not a very Happy MTN customer.