BK
Beverley K
1 reviews | Active since Apr 2018
24 Apr 2018, 11:28
SHOCKING SERVICE
I HAVE A HUWAEI ON CONTRACT. THE PHONE SWELLED UP AND BROKE THE SCREEN, I TOOK IT BACK TO MTN SHELLY BEACH ON THE 22/03/2018. AND HAVE HAD NO FEEDBACK. ON THE 21/04/2018 I HAD TO GO TO THE MTN STORE TO FIND OUT WHAT THE PROBLEM IS, TO BE TOLD THEY WILL REPLACE THE HANDSET. BUT THEY CANNOT TELL ME WHEN IT WILL BE REPLACED. IT IS SHOCKING SERVICE.
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Replies (2)
MTN South Africa's replyOfficial
24 Apr 2018, 11:47Good day Beverley,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you may contact the repair centre directly on ***. Kindly have your device's serial number on hand and they will provide you with more information with regard to your replacement device.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply24 Apr 2018, 11:47
Official
Good day Beverley,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you may contact the repair centre directly on ***. Kindly have your device's serial number on hand and they will provide you with more information with regard to your replacement device.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
BK
Beverley K's updateReviewer Update
25 Apr 2018, 02:22Good day Ishie, that was done with a promise that they would find out and call me back......no surprise they have not called me back. I have had my contract forever but i guess it is time to look around and move to a new service orovuder, i am disappointed and disgusted with the after sale service.
BK
Beverley K's update25 Apr 2018, 02:22
Reviewer Update
Good day Ishie, that was done with a promise that they would find out and call me back......no surprise they have not called me back. I have had my contract forever but i guess it is time to look around and move to a new service orovuder, i am disappointed and disgusted with the after sale service.