CJ
Cheryl J
1 reviews | Active since Mar 2018
22 Mar 2018, 23:15
Shocking service
For 9 months I have patiently tried to get a problem resolved whereby I am unable to receive calls from some Telkom and Neotel lines..the caller is informed that my cell number (which I have had for 20 years) does not exist! Every conceivable option has been tried through engagement with staff at stores, customer service, technical services and complaints. Last resort was a SIM swap 9 days ago and problem persisted. My daily interaction with MTN resulted in conditional call forwarding being enabled on Tuesday (2 days ago) since when I have also been unable to make any calls. Service is shocking. Listening s****s are absent. Inability to resolve issues. Poor customer experience. They also do not get it with numerous poor ratings - only response is more requests to rate service. Requests to speak to a manager are ignored, or I am left on hold for ages until I hang up. Time to end the relationship I guess...and shift to a more competent service provider.
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
28 Mar 2018, 11:20Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to the technicians who is dealing with Telkom and other providers land line problems, we have requested from them to investigate and give us the solution to your problem.
Please use the following code to lift the barring:
#330 *0000# dialKind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply28 Mar 2018, 11:20
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint to the technicians who is dealing with Telkom and other providers land line problems, we have requested from them to investigate and give us the solution to your problem.
Please use the following code to lift the barring:
#330 *0000# dialKind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
CJ
Cheryl J's updateReviewer Update
31 Mar 2018, 18:25Thanks for the feedback. I am able to MAKE calls again, thank you. The 9 month long problem (where not all incoming calls are received as "the number dos not exits") seems to be with MTN as the callers (Neotel and some Telkom) are able to dial other cell numbers.
CJ
Cheryl J's update31 Mar 2018, 18:25
Reviewer Update
Thanks for the feedback. I am able to MAKE calls again, thank you. The 9 month long problem (where not all incoming calls are received as "the number dos not exits") seems to be with MTN as the callers (Neotel and some Telkom) are able to dial other cell numbers.
CJ
Cheryl J's updateReviewer Update
08 Apr 2018, 19:48It would appear as though the matter has been resolved after testing dialling to my cell number from a few Neotel and Telkom numbers. Hopefully this applies throughout. So pleased that there has been this progress after battling for months. Thank you.
CJ
Cheryl J's update08 Apr 2018, 19:48
Reviewer Update
It would appear as though the matter has been resolved after testing dialling to my cell number from a few Neotel and Telkom numbers. Hopefully this applies throughout. So pleased that there has been this progress after battling for months. Thank you.
CJ
Cheryl J's updateReviewer Update
14 Apr 2018, 09:58Now I have another issue. I received an SMS this morning from MTN as follows "Yello! Your number will be disconnected shortly due to inactivity...Avoid disconnection by recharging and connect with loved ones.Ts&Cs". What is the issue?????? I still have R24 airtime balance from my recent top up. My last call was made yesterday (13 April) and my last call was received on Thursday (12 April). THIS IS TOTALLY RIDICULOUS!!!!!!!!!!!!!!!!!!!
CJ
Cheryl J's update14 Apr 2018, 09:58
Reviewer Update
Now I have another issue. I received an SMS this morning from MTN as follows "Yello! Your number will be disconnected shortly due to inactivity...Avoid disconnection by recharging and connect with loved ones.Ts&Cs". What is the issue?????? I still have R24 airtime balance from my recent top up. My last call was made yesterday (13 April) and my last call was received on Thursday (12 April). THIS IS TOTALLY RIDICULOUS!!!!!!!!!!!!!!!!!!!