KL
Kate L
1 reviews | Active since Feb 2018
19 Feb 2018, 10:17
shocking service
I have been a loyal MTN customer for over 10 years and am due an upgrade in April. My phone has broken and I called to find out if I could PAY in to upgrade just 2 month earlier and have been told the supervisor says I can't. How ridiculous that I am willing to just pay in advance and you can't allow me to upgrade for just two months earlier. I hope you know your competitors are willing to help their clients in similar situations! As soon as I can I am cancelling mine and my families contracts with you!
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Replies (2)
MTN South Africa's replyOfficial
19 Feb 2018, 18:54Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Please be advised that as per our retentions department response the earliest you can upgrade is on the 18/04/2018.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Mangement Team
Best regards,
MTN South Africa's reply19 Feb 2018, 18:54
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Please be advised that as per our retentions department response the earliest you can upgrade is on the 18/04/2018.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Mangement Team
Best regards,
KL
Kate L's updateReviewer Update
20 Feb 2018, 08:05Thats ridiculous.. well you have lost 3 loyal clients because of that ridiculous excuse. I hope you know your competitors are doing this and I am going to make sure everyone I talk to knows not to use you!!!!
KL
Kate L's update20 Feb 2018, 08:05
Reviewer Update
Thats ridiculous.. well you have lost 3 loyal clients because of that ridiculous excuse. I hope you know your competitors are doing this and I am going to make sure everyone I talk to knows not to use you!!!!