RP
Russell P
1 reviews | Active since Jan 2018
25 Jan 2018, 16:29
Shocking service
App**** for new contract on 6 January and due to me not meeting criteria due to suspected ***** on my existing accounts I am unable to get new contract. Am still waiting for 2 promised calls from mtn staff and after sending complaint email no response. Seems mtn don't require my business so after approx 12 years will need to move existing 3 contracts to another service provider.
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Replies (2)
MTN South Africa's replyOfficial
29 Jan 2018, 21:35Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly note the below from our vetting department: Your recent application with MTN has not met our criteria and we are therefore unable to proceed with your request.Vetting terminated prospect because of *****.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply29 Jan 2018, 21:35
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly note the below from our vetting department: Your recent application with MTN has not met our criteria and we are therefore unable to proceed with your request.Vetting terminated prospect because of *****.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
RP
Russell P's updateReviewer Update
30 Jan 2018, 07:02Please can someone phone me. I would like to know what ***** has been detected. I find it disturbing that no onextra wants to discuss this issue. I have contracts falling due tonwards the end of the year, will I be able to continue with these if I have some sort of ***** hanging overich my head.
RP
Russell P's update30 Jan 2018, 07:02
Reviewer Update
Please can someone phone me. I would like to know what ***** has been detected. I find it disturbing that no onextra wants to discuss this issue. I have contracts falling due tonwards the end of the year, will I be able to continue with these if I have some sort of ***** hanging overich my head.