NL
Neville L
1 reviews | Active since Dec 2016
20 Nov 2017, 13:27
Shocking Service
I recently upgraded my contract, but was not told that by upgrading I would lose 180 minutes worths of calls and all my accumulated data. Why did the staff member not tell me to rather use my calls and data and then come back. Shocking to say the least
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
21 Nov 2017, 17:06Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
Our apology for the MTN store agent not informed you that all previous data/minutes will be lost once the upgrade is finalized.
We have offered to you R200 airtime that will be allocated today to the sim card to replace the lost of the minutes with no charge. Will notify you once done.
We have escalated the complaint as well to the store managers to educate the agents of the lost before the upgrade is done and approved..
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply21 Nov 2017, 17:06
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
Our apology for the MTN store agent not informed you that all previous data/minutes will be lost once the upgrade is finalized.
We have offered to you R200 airtime that will be allocated today to the sim card to replace the lost of the minutes with no charge. Will notify you once done.
We have escalated the complaint as well to the store managers to educate the agents of the lost before the upgrade is done and approved..
Kind Regards,
Alice van der Merwe
Best regards,
NL
Neville L's updateReviewer Update
22 Nov 2017, 09:51Thank you Alice. Well what can I say? I have been trying to get a reply as to why you simlpy take away airtime for months. This is exceptional service and at least you have rep**** and given me my R200.00 airtime back. I have sent and email re this - please advise how this R200 will be used? Will my normal minutes be used and then the airtime?
NL
Neville L's update22 Nov 2017, 09:51
Reviewer Update
Thank you Alice. Well what can I say? I have been trying to get a reply as to why you simlpy take away airtime for months. This is exceptional service and at least you have rep**** and given me my R200.00 airtime back. I have sent and email re this - please advise how this R200 will be used? Will my normal minutes be used and then the airtime?