LM
Lauren M
1 reviews | Active since Nov 2017
09 Nov 2017, 09:17
Shocking service
I am UTTERLY disgusted in MTN's customer care!! Your customer care has to be the worst customer care I have EVER dealt with, you shift the blame and do not solve a problem or offer a solution to a problem.
The "feedback" that I received came days after TWO complaints with no actual solution!!!
To say that my blood is boiling is an understatement!
I honestly can not get over the useless responses and abundance of finger pointing with absolutely no evidence to back it up!
How MTN is still in business with a team like this supporting them is mind blowing.
WOW I am truly DISGUSTED
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MTN South Africa's replyOfficial
15 Nov 2017, 09:52Dear Lauren,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself and MTN so I can review this matter and resolve as soon as possible. Please email the correspondence to ***
Looking forward to resolving this matter for you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply15 Nov 2017, 09:52
Official
Dear Lauren,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself and MTN so I can review this matter and resolve as soon as possible. Please email the correspondence to ***
Looking forward to resolving this matter for you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,