1 reviews | Active since Sept 2017
Shocking Service
I upgraded one of my lines with MTN early in August, with the promise of delivery within 5 to 7 working days of the new handset. I am still waiting for said handset. Between MTN and their courier nobody can tell me where it is. I have requested for the upgrade to be cancelled, and re-processed since it clearly seems the handset is lost, but they say they need an RMA number to do this. How do you get an RMA number for a delivery which never took place? I have sent several mails to their service email address, and have also sent messages to the regional manager. To date nobody has come back to me. This is absolutely the worst service I have received in my life.
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***1
Best regards,