SHOCKING SERVICE

My husband emigrated in March. I have taken over all his accounts and have a Power of Attorney to enable me to continue paying accounts etc in South Africa. In June I needed to find out what my MTN account balance was and so phoned - to be told that i could not gather this information over the phone because i was not the account holder and that i was to go to a branch with my power of attorney so that it could be registered. I did as they said!!!! June - July and August went well. NOW in SEPTEMBER - they don't have any details ON THEIR SYSTEM regarding me going to do all this. And once again - i am unable to obtain a balance so that I CAN PAY THEM!!!!!!! i just want to pay them!!!!! Now i need the reference from the branch - sorry MTN - your staff did NOT GIVE me a reference number, Should i suck it uot of my thumb??? When i phone this morning at 7:02am - i was not asked for a pin number (for security) - when i phoned at 7:09 NOW they want a pin number??? they HAVE to have a pinn number and cannot help me without a pin number!!!!! - sorry MTN - your people have never activated a pin number for me - should i suck one out of my thumb? Id like to speak to a manager - sorry - there are NO MANAGERS!!!!!!?????? WHAT???? SO IN OTHER WORDS - we can't help you - we don't want to help you unless you can provide us with the numbers that we want - that YOU NEVER GAVE TO ME in the first place!!!!! HELO???

JUST DESPICABLE. I CANNOT WAIT FOR MY CONTRACT TO END!!!!