1 reviews | Active since Aug 2017
Shocking service
I upgrade my phone on 8 July at the Forest Hill store. While upgrading I asked for my debit order to be changed from the 7th of each month to the 1st.
On Monday 28 August I received an sms stating my account is overdue. I phoned 808 and spoke to a lady that told me she can not see that my account is outstanding. Today 30 August I receive another sms. I phoned 808 this morning, the lady i spoke to informed me that my debit order date was only changed on the 26 of July and the tape was already submitted for the debit orders so my account was not debited on the 1st of Aug so I will be double debited this month.
This is unacceptable. I requested on the 8th of July for my debit order date to be changed NOT on the 26th. Why was I not contacted at the beginning of the month and notified that my debit order was not processed? The lady I spoke to today said I will have to go back to store and ask why the request was only done on the 26th and not when I requested it on the 8th. Really? Is that the type of support you give your customers?
I now need to make a plan to cover the double debit due to your negligence. Shocking service!
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
Kindly be advised that the debit order date change was done on the 8-7-2017. Due to the debit date changed from the 7th to the 1st of every month the July invoice debit was not requested this was due to the change made on the account .
The debit orders for the 7th was requested already on the 20th, to be paid over on the 7 th the debit order requested for the 1-9-2017 included the July and August invoices.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
We apologize for the delayed response.
Kindly be advised that the debit order date change was done on the 8-7-2017. Due to the debit date changed from the 7th to the 1st of every month the July invoice debit was not requested this was due to the change made on the account .
The debit orders for the 7th was requested already on the 20th, to be paid over on the 7 th the debit order requested for the 1-9-2017 included the July and August invoices.
Kind Regards,
Alice van der Merwe
Best regards,