1 reviews | Active since Feb 2015
SHOCKING SERVICE!!!
I am beyond frustrated! I held on to MTN on my cell phone (808) for 20 minutes and am currently holding on a landline for over an hour! This is unacceptable customer service.<br> <br> I did not request an internet bundle during any recent promotion nor agreed to load 5GB bolt on data bundle on my contract at a cost of R400+. I did not agree to purchase an internet bundle - this is *****! I want MTN to assure me in writing that this will be reversed and credited to my contract account today. I am reporting this to Hello Peter right now!!<br> <br> Shocking *****! Shocking Call Centre Customer Care service!!!! I think I am going to change to Cell C.<br> <br> Still on hold 1 hour and 44 minutes on my landline...<br> <br> Absolutely disgraceful!!!
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that I am unable to view any additions of a 5GB to any of your lines. If you have an invoice stating this kindly fax it to *** with your details or you can take it into any or our stores for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that I am unable to view any additions of a 5GB to any of your lines. If you have an invoice stating this kindly fax it to *** with your details or you can take it into any or our stores for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,