KC
Kerry C
1 reviews | Active since Jul 2011
06 Jul 2015, 11:46
SHOCKING SERVICE
I have called the MTN service centre 4 times over the last 4 weeks to request (I) a data validation report and (ii) a cancellation quote. Each time I have called, I am assured that I will received a data validation report within 7 working days and that the cancellations department will contact me \shortly". I also sent MTN two e-mails.<br> <br> TO DATE"
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Replies (1)
MTN South Africa's replyOfficial
13 Jul 2015, 14:07Hello kchristie,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that your invoice dated (13th June 2015), has been investigated. Please find calculation below:
7532.39 MB(Total data used)
- 300 MB
- 165 MB(Monthly Allocation + Giveback)
= 7067.39 MB@ R 0.87 (out of bundle rate excl VAT)
= R 6148.62(Supposed to be charged)
.
You were charged R6139.67, which is equivalent to the usage calculated above.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number. As per our records, one of our agents has furnished you with a copy of your call data records.
Should you wish to proceed with the cancellation, please be advised that you will be liable for early termination fees. Early termination fees are made up of the following:
- Current outstanding balance/ usage
- Remaining value of handset
- One month subscription fees
You may visit any of our stores for further assistance.
We trust that the above mentioned is beneficial to you.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that your invoice dated (13th June 2015), has been investigated. Please find calculation below:
7532.39 MB(Total data used)
- 300 MB
- 165 MB(Monthly Allocation + Giveback)
= 7067.39 MB@ R 0.87 (out of bundle rate excl VAT)
= R 6148.62(Supposed to be charged)
.
You were charged R6139.67, which is equivalent to the usage calculated above.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number. As per our records, one of our agents has furnished you with a copy of your call data records.
Should you wish to proceed with the cancellation, please be advised that you will be liable for early termination fees. Early termination fees are made up of the following:
- Current outstanding balance/ usage
- Remaining value of handset
- One month subscription fees
You may visit any of our stores for further assistance.
We trust that the above mentioned is beneficial to you.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply13 Jul 2015, 14:07
Official
Hello kchristie,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that your invoice dated (13th June 2015), has been investigated. Please find calculation below:
7532.39 MB(Total data used)
- 300 MB
- 165 MB(Monthly Allocation + Giveback)
= 7067.39 MB@ R 0.87 (out of bundle rate excl VAT)
= R 6148.62(Supposed to be charged)
.
You were charged R6139.67, which is equivalent to the usage calculated above.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number. As per our records, one of our agents has furnished you with a copy of your call data records.
Should you wish to proceed with the cancellation, please be advised that you will be liable for early termination fees. Early termination fees are made up of the following:
- Current outstanding balance/ usage
- Remaining value of handset
- One month subscription fees
You may visit any of our stores for further assistance.
We trust that the above mentioned is beneficial to you.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that your invoice dated (13th June 2015), has been investigated. Please find calculation below:
7532.39 MB(Total data used)
- 300 MB
- 165 MB(Monthly Allocation + Giveback)
= 7067.39 MB@ R 0.87 (out of bundle rate excl VAT)
= R 6148.62(Supposed to be charged)
.
You were charged R6139.67, which is equivalent to the usage calculated above.
Your charges have been validated correct as per the sim serial number provided and usage was generated directly from this sim number. As per our records, one of our agents has furnished you with a copy of your call data records.
Should you wish to proceed with the cancellation, please be advised that you will be liable for early termination fees. Early termination fees are made up of the following:
- Current outstanding balance/ usage
- Remaining value of handset
- One month subscription fees
You may visit any of our stores for further assistance.
We trust that the above mentioned is beneficial to you.
Kind regards
Letumile
REQ:***
Best regards,