Shocking service

I upgraded to a new contract 2 months ago and my service has been suspended 3 times!! This means NO calls NO sms NOT even customer care or voicemail calls.<br> There is NO warning that you are going to be suspended and this part of the contract was NEVER explained to me by anyone.<br> There is never anyone that answers your calls at the call centres, not even branch consultants can get through!<br> No one can tell me when my service will be re-activated.<br> As a business owner I find this unacceptable and disgraceful!! I have never EVER experienced such shocking service before!!