Shocking Service

I need my account sorted out. I cannot call in, call centre always busy or line drops after 30mins of waiting. This is become very frustrating. Just hire more people. You were *****ing R15 a month from me surely you are doing it to others so you must have enough money. I want clarification on my account and not several different stories. I contacted via call centre, sms and email and got different answers. This is poor service and I will be forced to take legal action if you do nothing to rectify. You say I was refunded the extra money, show me proof. I see nothing on my bills or banking statements etc. So apart from *****ing, you lie as well. Every call centre agent is ***********, they all say previous agent did not do something which they then do yet my problem is still not sorted out. Amazing how you have become such a large company with such poor respect for clients who make you who you are.