Shocking "service"

<p>Below the first request for assistance in my over billing, to which i received no feedback, wited weeks and weeks, logged another, still nothing, i then asked them to close my account (after more than 12 years as a loyal customer) paid what was due less the overcharge.</p> <p> </p> <p>I have no been black listed and this has caused increases in my insurance premiums etc</p> <p> </p> <p>I first called after noticing the overcharge, MTN was going thru an apparent billing issue as per industry insiders, i probably called everyday for around 2 weeks, multiple times a day, with no luck, eventually go thru to someone who couldn't assist. </p> <p> </p> <p>I went to Twitter, no luck there too.</p> <p>I'd really like this resolved ASAP, as this is completly unfair treatment of the cosumer and I'd like not to have to fight this legally, as since the begining I asked them to prove the usage, to which they couldn't, so imagine my suprise with a bill of R2500 when for years my ipad bill has been R125.00 every month.</p> <p> </p> <p>From: ********** ********** <br />Sent: Tuesday, 25 October 2016 12:24 PM<br />To: Yonela Maka [ MTN Store - Northgate (SC) ]<br />Subject: Request REQ: ********** Initial</p> <p> </p> <p>Request REQ: ********** Initial Notification</p> <p>Contact: Maka, Yonela <br />Phone: ********** 907<br />Email: ********** /> </p> <p>Summary<br />Good day team Please assist with investigating as to why ...<br /> </p> <p>Affected End User<br />Area<br />Status<br />Priority<br />Maka, Yonela<br /> Branded Retail Channels.Ops & Support.Billing Queries.GP1.Consumer.Data.Usage Dispute<br />Open<br />5<br /> </p> <p>Reported By<br />Assignee<br />Group<br />Maka, Yonela<br /> <br />MTN.GP1 Operations Administrators<br /> </p> <p>Severity<br />Urgency<br />Impact<br /> <br />3-Quickly<br />6 - Outage<br /> </p> <p>Description<br />Good day team</p> <p>Please assist with investigating as to why client was charged R2841.61 in 2016-08-26 ( E ********** 58)</p> <p>Client was charged R2492.84 for packet switched data <br />Please assist with rectifying this and getting client due credit as he says he hardly ever uses the sim card and it makes not sense t him why his bill would suddenly hike so much whereas it has been constant at R125. As a result client has opted to cancel the contract.</p> <p>Mr Craig J Smith<br /> ********** 462<br />A ********** </p> <p><br />Alternative contact number is ********** 219<br />Please send response to **********