1 reviews | Active since Mar 2009
SHOCKING SERVICE
<p>I have now 2 reference numbers for queires and still nobody gets back to me from MTN. I am at the point of seeking legal assistance now. Can somebody from this company please contact me urgently.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to access the reference number added to this post as it does not exist on your system. We have however investigated your account and found that you didn't receive the data bundle on the 12 April 2017. We will be processing a credit for the value of the bundle you didn't receive and credit will reflect on your MTN account in 72 working hours. If there is any other issue you would like to discuss with us then please let us know by emailing ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we are unable to access the reference number added to this post as it does not exist on your system. We have however investigated your account and found that you didn't receive the data bundle on the 12 April 2017. We will be processing a credit for the value of the bundle you didn't receive and credit will reflect on your MTN account in 72 working hours. If there is any other issue you would like to discuss with us then please let us know by emailing ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,