Shocking Service

<p>MTN South Africa: My dad got his upgrade middle of March this year. His brand new iPhone stopped working after a couple of days. He took it in to his nearest MTN store and they said they will send it for assessment and get back to him. After no feedback from them, I called to ask what was happening. I eventually got told that the assessment result allows him to get a new phone. I have tried calling numerous times to order a new phone to be delivered and keep on being told that they will phone me back. Did I ever get a call back? NO! I called in again this afternoon and was promised to be called back at 4pm as there was something 'wrong' with system. Did I get a call back? NO! I am now fed up of this pathetic service and demand for something to be done. And all this while a debit order is still going off my dads account for his upgrade!!!!! Please come to the party here, this is ridiculous!!! </p>