1 reviews | Active since Mar 2015
Have been with MTN for couple of years now, never had any problems until January this year. For some unknown reason they stopped debiting my husbands account.All of a sudden all our accounts suspended.<br> We travel 15km's to town to sort it out only to be told by sales consultant, our account is in arrears and we need to pay.<br> So we pay...feeling totally infuriated and humiliated. Then we find out the debit date is not correct on the system...so it is changed.We are told everything is now sorted out...<br> <br> We then went in two weeks later to upgrade daughters phone...and again we are told our account is in arrears!!!!!!This time R2600.00, so the sales consultant told us...After phoning the Call centre she notified us that we only owed R1300.00.....Rather a big difference I would say!!!We paid the money...And was assured that the problem was now sorted.Today,14/04/15 my husband receives notification that all accounts will again be suspended!!!!!SO AGAIN we have to drive into town to MTN Tzaneng Mall...The sales consultant phones Call centre and is told to delete our banking details off <br> the system and then add them again as there could be a problem...sounds extremely suspicious to me.
Best regards,
Best regards,
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