Shocking service

<p>I app**** for the Friyay deal at the mtn store in Norwood on the 20th of January 2017. I already have a contract with mtn and so I filled out the forms and was advised that it will be sent for processing and I will revive an sms when it is all done. Received an sms on the 20th of January that my application has been submitted for review. Received another sms on the 25th of January 2017 that my application has been submitted for review. Didn't hear from mtn thereafter so did a follow up call to the store and was advised by a lady there that my application has been terminated. This was on the 31st of January 2017. Asked what the reason was and she said that I needed to bring in a statement of account from mtn. Found it rather shocking that I had to take a statement of account as my account is being debited for the past year by mtn for an existing contract with them. No notice was given to me that the application had been terminated and had I not followed up I would have still been waiting. Took the state my of account to the store and was advised by Ashley that he has to resubmit as they had used the wrong mtn account number. He advised he will resubmit. This was at around 12 midday. I advised him that it's almost 2 weeks and he should escalate or expedite the matter, which he said he would do. Called in today the 1st of February 2017 to find out if he had submitted my document at around 12 midday and was advised that they are trying to figureboutbwhatbto do still. This is totally shocking and unacceptable. I am leaving for the next 2 weeks and this phone was supposed to have been given to my wife but no joy from mtn. Won't be renewing my subscription if things the kind of service I have to put up with. Shocking to say the least!!!!!</p>