Shocking Service

<p>I'm an existing MTN customer with 2 current mobile contracts. One of the contract term expired and I was looking to port this contract to MTN. After submitting a request from the MTN online website on Monday 17/01/2017, I received a confirmation email with a ref ********** 1 that a consultant would be contacting me. On the 18th Jan I called MTN direct, because I was tired of waiting and wanted to start the process of porting the number. The application was completed telephonically and I was advised that my info needed to be vetted. 1 hour later I received a sms and an email advising that the application was declined. Calling MTN to enquire why the application was declined, I was told it was TransUnion and I need to check my credit score. After spending money to check my credit score and finding out that my credit score was not the cause of the declined application, I again called MTN direct on the 19th Jan and spoke to a Gregory. He advised that there was a Legal flag and that was why the application was declined, but it looked like it was a problem on MTN side and not mine. He also advised that it would take 48 hours to resolve and correct the information on MTNs side and he would try and expedite the resolution of the problem. On the 23rd Jan MTN direct was called again, and an email was sent to Gregory for an update. On the 24th Jan after having now waited 72hours, I again called MTN direct to be told that the problem had still not be resolved.</p> <p> </p> <p>Business is very good for MTN and they don't want new business as far as I can see. They are very happy to lose a customer for life. i'm left with no alternative but togo to their competitors and port my number, and furthermore the 2 existing contract will also be ported once the contract period have elapsed</p> <p> </p> <p>Keep up the good work MTN!</p> <p> </p>