1 reviews | Active since Aug 2010
Shocking service
<p>I have been trying to update my insurance on my phone since November and nobody can assist. I received a response from a Mike saying that they will sort the issue but alas I am still waiting. They dont answer their phones and dont repsond to e-mails, what am I to do MTN??????</p> <p> </p> <p>To top this have the decided to reduce my so called credit limit from R12,800 to R3,400 even though I upgraded to a bigger package. Now I cannot make any international calls because my limit was reached.</p> <p> </p> <p>I am kicking myself 30times over for upgrading with these clowns.</p> <p> </p> <p>MTN Please dont respond saying you will attend to the issue, phone me with answers.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have evaluated your account and picked up that the limit is set,please try making an international call it should go through successfully and with regards to insurance query we have sent the issue to insurance manager to make contact with you.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we have evaluated your account and picked up that the limit is set,please try making an international call it should go through successfully and with regards to insurance query we have sent the issue to insurance manager to make contact with you.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
warm regards
mike
REQ:***
Best regards,