Shocking Service

Since MTN took over my account from Nashua Mobile, I have had nothing but problems from the non receipt of my contract and sim to having itemized billing de-activated and then not receiving itemized billing when requested.<br> <br> I have yet to receive my contract and sim as either the courier was incorrectly advised or did not follow instructions as I was not at home when they called to deliver same. <br> After repeated calls to Customer Care and sms messages received that my itemized billing had been sent, nothing has been received in my Inbox. The email address on record is correct and has been the same for the past 20 years.<br> <br> I called on the Westwood Mall store to resolve this issue and they advised that I should rather go to The Pavilion store which I did. There I encountered a staff member Ronelle, who further aggravated me due to her unhelpful attitude and insistence that I needed my ID book and not my drivers licence before she could assist.<br> <br> As majority of my calls are business related I need to recover these costs from my company within a certain time frame ans I am getting no joy from any MTN staff<br>