EV
Elaine V
1 reviews | Active since Aug 2016
17 Aug 2016, 07:47
SHOCKING SCHOCKING!!
<p>My 76 year old friend upgraded her contract at MTN . Within the 7 day grace period the phone was not working. Tried to get help from the store. Was told she had to take the phone to Canal Walk for repairs. They couldnt swop the phone as they had no stock. She lives on her own with Parkinsons and is unable to drive in the traffic to have the phone repaired. She has been told that if they send the phone themselves it could take up to 3 months. She is leaving to visit het children overseas in October and urgently needs a phone. She has tried several MTN numbers including Head Office but the phone just rings. No one seems to care. </p>
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MTN South Africa's replyOfficial
25 Aug 2016, 11:16Thank you for your post.
We apologize for any inconvenience incurred with our client Mrs Lamprecht, account number C***.
We have tried to contact you for online assistance.
The request has been sent to the store for assistance to see if they can arrange for the device to be picked up, if the store notify us that they cannot assist with the request is there a way that you can take our client to the nearest MTN service centre for the device to be booked in, once the device is booked in the client will receive a Job card number, you are welcome to send to us the JOB card number for us to push the request to the repair to take less than +-3 weeks.
Due to the service received from the store we will pass a goodwill credit for 2 months subscription fee to the account to be used against the MTN future invoices.
The credit will reflect by Friday on the account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply25 Aug 2016, 11:16
Official
Thank you for your post.
We apologize for any inconvenience incurred with our client Mrs Lamprecht, account number C***.
We have tried to contact you for online assistance.
The request has been sent to the store for assistance to see if they can arrange for the device to be picked up, if the store notify us that they cannot assist with the request is there a way that you can take our client to the nearest MTN service centre for the device to be booked in, once the device is booked in the client will receive a Job card number, you are welcome to send to us the JOB card number for us to push the request to the repair to take less than +-3 weeks.
Due to the service received from the store we will pass a goodwill credit for 2 months subscription fee to the account to be used against the MTN future invoices.
The credit will reflect by Friday on the account.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,