GK
Gillian K
1 reviews | Active since May 2015
14 May 2015, 12:55
Shocking roaming charges for Nigeria
I was in Nigeria on a business for period 15-20th March 2015.<br> I was billed for roaming charges for 5 days for the excessive amount of R9800.<br> <br> My colleagues who are on Vodacom, had half the billed amount.<br> <br> There are continuous double billing charges on my statement.<br> As I got off the plane for Nigeria on the 22/3 there was a SMS that my roaming charges where R4800, a week later after being back there was another SMS saying I owed R9800.<br> <br> I did complain at the Mall at Reds MTN shop (REQ: ***), nobody has bother to come back to me.<br> My work will not pay my account until all this charges have been explained.<br> I also called two weeks later, still no body comes back to you.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
22 May 2015, 13:50Hello gillian.kuhn@evo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply22 May 2015, 13:50
Official
Hello gillian.kuhn@evo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
