Shocking revelations how MTN bullies elderly into contracts.

Shocking how MTN handles elderly. My mom 80 years old tried to cancel her account while it was in good standing with no outstanding contractual obligations. After calling the MTN callcenter, providing her with a reference of the cancelation, and after sending mails for confirmation to retentions mail account, My mom cried with me that MTN did not in fact canceled her account, they actually upgraded it with a 24 month contract instead. My mom is in distraught because there is just no way that she can try and fix it. MTN is arrogant, plays ignorance, and does not entertain any attempts to fix this and bullying my mom in unprecedented ways. They won't accept talking to me to try and salvage this. I whish I could show your the communique from MTN on this matter. Disgusting. I have just became their most shocked and annoyed customer. But not for long.