Shocking Repair Centre Service!

Hey MTN, your repair centre is a joke. I sent my phone in for repairs on the 12th January and only on the 12th February did they assess it and tell me it has 'liquid' damage, which is ridiculous seeming as though I never let it near any 'liquid' in the whole 8 days I had it for! You have clearly given me a faulty phone and I'm not paying R11k something for any 'liquid' damage you claim it has, as I know full well it's a software issue. I submitted a quote dispute (REQ ********** 01161) a week ago and your repair centre says it's still open!! I think it's time you sort this out, seeming as though your repair centre has had my phone longer than I had it for!!