Shocking phone call with a MTN call centre employee
<p>I've just had the most frustrating call with a MTN call centre employee that firstly couldn't understand what I wanted help with and struggled to speak. I upgraded my phone on Saturday and everything wasn't loaded on my phone, I've ended the call out of pure frustration and I'm hoping someone will now call me back in 2 to 7 days to help me with this problem. Hand in my hair!!!! I'm so tired of bad service!</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your line has been provisioned with 451.6MB (pro-rata amount) on 2016-07-15 and going forward your line will be fully provisioned with 500MB plus the other inclusive values on corresponded billing date. Kindly dial *141*1#ok to view your detailed balance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that your line has been provisioned with 451.6MB (pro-rata amount) on 2016-07-15 and going forward your line will be fully provisioned with 500MB plus the other inclusive values on corresponded billing date. Kindly dial *141*1#ok to view your detailed balance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********