1 reviews | Active since May 2016
Shocking/non existent customer service
<p>I app**** for a new cell phone contract and it was decllind because they said I owed them money from 2011. After most of yesterday on the phone, it was establised that this was incorrect. I have tried since yesterday afternoon to find out if this has now been approved. I have phoned 3 times and left 3 messages and no-one ever calls back. Is this really how MTN conducts business with potential clients?</p>
Good Day Cheryl Roets,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
Good Day Cheryl Roets,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,