SHOCKING MTN service and management of *****

I have held this MTN contract and number since 2005. On the 8th May I had someone **********ly buy 3 x 100GB one year data bundles that came to R12000. The person called me to tell me about a sim swap request acting like they are from MTN. The call cut in the middle of their ***** attempt resulting in the bundles landing on my account. I didn't confirm any OTPs. Thankfully, they never had time to transfer the bundles out. I went to the police station and reported the *****. I logged repeated calls and submissions to MTN to please reverse the bundle transactions. This results in no loss to myself or mtn as the 300GB sits on my account. After repeated calls and emails to MTN , the case is still not resolved. I have even paid my monthly subscription of R1200 and informed MTN that I will not pay the R12000 MTN is asking for. Today is the 12th July and my MTN account has been suspended. This service from MTN is absolutely pathetic. Forcing innocent customers to pay for things they never authorised! Is it so damn hard to reverse the 300GB that sits unused on my profile. This is no rocket science at all. MTN has a 16 year track record with my contract yet I am being treated like a ******** hear with all my communication landing on deaf years! This is an absolute disgrace!!!