Shocking MTN Insurance service

Hi<br> I sent my cellphone in for repairs under my MTN Insurance policy in December 2014. I paid my excess and was told repairs are going ahead.<br> <br> All my attempts to get an update from MTN or MTN Insurance have failed. I have emailed MTN Customer care on numerous occasions and received an apology weeks ago for their bad service with a promise of a follow up and feedback. No feedback has been received.<br> <br> MTN Insurance has no means for a person to talk to anyone via telephone. There is simply not an option to talk to anybody.<br> <br> I received an SMS from them two weeks asking if I was happy with my repairs. My response was I have not received my phone yet. Their response , none.<br> <br> I am hoping somebody at MTN will respond to this complaint but I am not holding my breath<br> <br>