Shocking MTN customer service!

Non existing customer service. But happy to take your money every month. "Calls are recorded to protect you, as well as our staff." If this is the case why can these records not be accessed to protect the customer. Rather hide behind your poor 3rd party marketing / sales team. Pathetic.

February 2022, someone phoned me to upgrade my contract, as my contract was due for an upgrade. I specifically said I do not need or want to upgrade my phone at that stage. I will wait till I need a new phone, then will upgrade, when I am ready. They did not stop phoning me! Eventually one person phoned me saying the package will be amended to a reduced rate as my phone is paid off. No problem right? I specifically stated - I do need to upgrade in the new future, I will decide when I need a new phone. The person said.. no problem. I also did not receive the email confirmation of these changes. Only the reduced invoice every month which obviously did not raise an alarm.

A few months ago, I went in to actually upgrade to a new phone. To my shock MTN said I have been upgraded and is stuck in a 24 month contract?! The lady was very helpful to check the amended contract - It does not carry my consent or signature?!! But MTN said no problem I can pay 1500,00 as an early upgrade fee?! What bs is this?? You upgrade me, without my consent, and then hold me to a contract with no phone attached. Also, my case is thrown out as my contract is older than a year!? What?? This is unacceptable.